Welcome to True Mart Enterprises Private Limited (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at support@truemart.co.
When you visit our e-commerce website and use our services to purchase our premium spices, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise contact us.
- Personal Information Provided by You: We collect names, phone numbers (such as +91 99150 03598), email addresses, shipping and billing addresses, and payment information.
- Automatically Collected Information: When you visit our website, we automatically collect certain information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our website.
2. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below:
- To Facilitate Account Creation and Logon Process.
- To Fulfill and Manage Your Orders: We use your information to process and deliver your spice orders, payments, returns, and exchanges made through the website.
- To Send Administrative Information to You: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To Protect Our Services: We may use your information as part of our efforts to keep our website safe and secure (for example, fraud monitoring and prevention).
- To Enforce Our Terms, Conditions, and Policies for business purposes, legal compliance, and contractual obligations.
3. Will Your Information Be Shared With Anyone?
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis:
- Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
- Performance of a Contract: Where we have entered into a contract with you (such as supplying spices), we may process your personal information to fulfill the terms of our contract.
- Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
4. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Policy for Children
We do not knowingly solicit data from or market to children under 18 years of age. By using the website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the website.
6. Changes to This Privacy Policy
We may update this privacy policy from time to time in order to stay compliant with relevant laws and regulations. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.
7. Contact Us
If you have questions or comments about this policy, you may contact us by email at support@truemart.co, by phone at +91 99150 03598, or by mail at:
True Mart Enterprises Private Limited
SCO 3, First Floor, Prime Square, Plot No. 299, Village Nagal Moginand, Sector 30, Panchkula, Haryana – 134116, India