Refund and Cancellation Policy

Thank you for shopping at True Mart. We take great pride in the quality, purity, and freshness of our premium spices. Since our products are perishable food items, we have established a clear policy to ensure a fair and transparent experience for all our customers.

1. Cancellations

  • Before Dispatch: You can cancel your order within 2 hours of placing it, or before it has been shipped—whichever is earlier. Once the order is canceled successfully, a full refund will be processed to your original payment method within 5–7 business days.
  • After Dispatch: Once an order has been handed over to our courier partner, it cannot be canceled or recalled.

2. Returns and Replacements

Due to the perishable nature of spices and strict food safety regulations, we do not accept returns on food items once they are delivered, except under the following circumstances:

  • Damaged or Defective on Arrival: If your package is torn, damaged, or tampered with during transit.
  • Incorrect Items Received: If you received a different spice or variant than what you ordered.

Important Note: To claim a replacement or refund for damaged or incorrect items, you must notify us within 48 hours of delivery. Please share your order ID along with clear unboxing photographs or a short video of the package showing the issue at [Insert Support Email].

3. Refund Process

Once your request is received and verified by our quality control team, we will notify you regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be automatically processed, and a credit will be applied to your original method of payment (Credit/Debit Card, UPI, Net Banking, or Wallet) within 5 to 7 working days.
  • Shipping Costs: Original shipping charges are non-refundable unless the return is due to a mistake on our part (e.g., wrong item sent).

4. Late or Missing Refunds

If you haven’t received your refund after 7 business days, please follow these steps:

  1. Check your bank account or digital wallet statement again.
  2. Contact your bank or credit card company, as it often takes some processing time before a refund is officially posted.
  3. If you have done all of this and still have not received your refund, please contact us immediately.

5. Need Help?

For any questions, concerns, or support regarding your orders, cancellations, or refunds, please reach out to our team:

  • Customer Support Email: [Insert Support Email]
  • Support Hours: Monday to Saturday | 9:00 AM – 6:00 PM
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